Role Summary You’ll lead a high-performance Service Desk. (L1–L3) delivering SLA-driven support to SMB/Enterprise... clients. This is a hands-on leadership role: 60% team management & service delivery, 40% senior technical escalation...
some of the worlds’ most successful Fortune 500 and Fortune 1000 companies. Job Summary: The IT Service Desk Team Lead... technical support. This role involves managing a team of service desk engineers, coordinating with other IT teams, and ensuring...
and more than 45.000 staff. Job Description Service Desk Leadership Lead and manage the Service Desk team to provide timely... updates by the team. Provide training and mentoring to junior service desk engineers. Monitoring Administration Manage...
Manager will lead the IT Service Desk team in Bengaluru, ensuring timely and high-quality end-user support across the... and support the team. Responsibilities: Service Desk Operations Lead daily operations of the IT Service Desk, ensuring...
Sapiens is on the lookout for a Senior Analyst (Service Desk) to become a key player in our Bangalore team. If you're... a Service Desk pro and ready to take your career to new heights with an established, globally successful company, this role...
Essential Skills Leadership & Management: Strong ability to lead, coach, and motivate a team. * Communication...: Excellent verbal and written communication skills to interact with users, stakeholders, and senior management. * Technical...
desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely... and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain...
desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely... and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain...
: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it... and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management...
agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. Team... Description We are seeking a highly organized and proactive Product Manager to lead and support agile product development initiatives. This role...
diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates... proper format and is stored in the location identified by the TSS team lead. Monitors emails for alert notifications...
Services, to lead the Customer Experience team that supports the 24x7 IT service desk team providing L1 support consistently... across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast...
. Document technical and process lessons learned and share those lessons with team members to enable continuous improvement...+ years. Familiar with the various aspects of operating telecom networks: technical, procedural, team working, and customer...
to lead and motivate a team. Strong understanding of service delivery processes and best practices. MCSE/CCNA certification... is plus. Experience in service desk or customer support environments is a plus....
has to monitor their activity to ensure that it is in line with the Service Level Agreement (SLA), in terms of quality and lead time...Job Description: Within Customer Services, the Digital Solutions Lead Engineer is responsible for the transversal...
(Software, Service Desk), Confluence, Bitbucket, and other Atlassian products. SQL Expert: Strong proficiency in writing... Technical Skills: ? Primary Skills: Atlassian Tools Expertise: In-depth knowledge and hands-on experience with Jira...
Management We are seeking a dynamic and experienced Business Intelligence & Service Request Manager to lead the strategic... and management support of a new Operating Model across the service desk and command center space. Success for this position...
Management We are seeking a dynamic and experienced Business Intelligence & Service Request Manager to lead the strategic... and management support of a new Operating Model across the service desk and command center space. Success for this position...
. Technical Leadership and Mentoring o Lead teams in delivering ITSM solutions and services. o Provide mentoring and technical... guidance to junior administrators. o Foster collaboration between service desk teams and development units. Qualifications...
front desk at the corporate location. Ensures a positive customer experience for candidates and guests. Answers employee... managers. Responsibilities: Oversees day-to-day operations of HR front desk to provide professional and branded experiences...