service quality and elevate the overall user experience. Manage and resolve end-to-end product troubleshooting and customer... by ensuring high-quality case handling and delivering timely updates throughout the resolution journey. Meet service level...
and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the... time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the...
and procedures Propose solutions to improve the support of user community Review sensitive content, sometimes involving graphic... management skills Analytical mindset with strong attention to detail Able to objectively evaluate and classify the content...
data at both account and campaign level Create reports to support or aid the optimization strategies Use optimization... digital marketing trends The ability to learn, retain, and apply large amounts of product, process and policy information...
and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the... time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the...
Propose solutions to improve the support of user community Review sensitive content, sometimes involving graphic... with strong attention to detail Able to objectively evaluate and classify the content Ability to work in 24/7 shift rotation. BENEFITS...
AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming... telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions and alternatives...
, both oral and written. Upper-intermediate level of English (B2) Computer literate with the ability to adopt new knowledge... and changing demands Ability to work independently, with minimal supervision, and as a part of the team OFFER: Affordable...
and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the... time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the...
data at both account and campaign level Create reports to support or aid the optimization strategies Use optimization... digital marketing trends The ability to learn, retain, and apply large amounts of product, process and policy information...
actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers...
and classify the content No previous experience in contact center required OFFER: Excellent remuneration package based...
data at both account and campaign level Create reports to support or aid the optimization strategies Use optimization... digital marketing trends The ability to learn, retain, and apply large amounts of product, process and policy information...
and accurately document relevant case details in the appropriate systems. Escalate complex or unresolved issues to the appropriate... service principles and the ability to follow standard procedures. Ability to handle technical inquiries and troubleshoot...
, social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability... and technologies Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Organized...
at both account and campaign level Create reports to support or aid the optimization strategies Use optimization techniques and work... of Microsoft Office suite (especially Excel) Technologically savvy and strong interest in new digital marketing trends The...
data at both account and campaign level Create reports to support or aid the optimization strategies Use optimization... digital marketing trends The ability to learn, retain, and apply large amounts of product, process and policy information...
AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming... telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions and alternatives...
Because quality isnt a job its an instinct. You speak Danish. You see patterns where others see chaos. You spot the... one tiny flaw in a sea of good enough. Then we need you in Lisbon Europes sunniest tech hub. ️ Your Mission Be the voice...
We are seeking a German-speaking Quality Analyst to join our growing international team in Lisbon. Role The role...