About the RoleWe are looking for a proactive and customer-focused Tier 1 Support Agent to join our team. In this role... service.Key ResponsibilitiesProvide first-level support via chat, email, and/or phone.Troubleshoot basic technical issues...
What success looks like in this role: Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues... information to users, both technical and non-technical, to help prevent future recurrence. Supports L1 and L2 support agents...
What success looks like in this role: - Provides Tier 1 and Tier 2 support. - Troubleshoots and resolves complex... information to users, both technical and non-technical, to help prevent future recurrence. - Supports L1 and L2 support agents...
What success looks like in this role: Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex... information to users, both technical and non-technical, to help prevent future recurrence. • Supports L1 and L2 support agents...
What success looks like in this role: Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues... information to users, both technical and non-technical, to help prevent future recurrence. Supports L1 and L2 support agents...