; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced technical... 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering...
and responsibilities for each employee). Provides Tier 3 ticket triage and analysis for the electronic medical records software project... supporting Defense Healthcare Management System Modernization (DHMSM). Specifically supporting program-level Service Desk...
’s ServiceNow IT Service Management (ITSM) platform. This role ensures that ServiceNow effectively supports the agency’s help desk... 2, and Tier 3 services. Providing software coding and configuration services including, but not limited to screen...