Tier 2 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the... after hours, or during holiday or weekend hours. During the Congressional Transition, Tier 2 and 3 Technology Support hours...
Overview: JOB TITLE: Computer Support Specialist (Tier II Desktop Support) CLEARANCE REQUIRED: Active Top Secret... Development Services division provides full IT support across infrastructure, operations, engineering, software development...
, DC through 100% full onsite presence. The Network Engineer Tier 3 (Top Secret) will provide expert-level support for LAN...Zachary Piper Solutions is seeking a Network Engineer Tier 3 (Top Secret) to join a NNSA Program located in Washington...
support for workstation and server hardware, operating system software, and application software. Deliver Tier 1/2 help desk...Summary The Junior Technology Engineer provides on-site technical support and proactive customer service in support...
telecommunication and Streaming services. Responsibilities: As a Tier 2 Network Administrator, you'll be challenged with enterprise...318550 Network Administrator – Site Survey and Install Support Job Category: Information Technology Time Type: Full...
system configuration, support runbooks, and standard operating procedures. Provide Tier 2/3 technical support... Technology Specialist (Second Shift) to serve as a DevOps Tech Support. The candidate will support FAA development tenants...
, Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. Oversee the IT ticketing system... Administrator oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role...
to improve MTTR and first‑time‑fix rates. Partner with Service Desk, Tier 2/3, and engineering to resolve complex issues; ensure... planned/unplanned outages and service status to stakeholders. Support technology refresh and lifecycle management; recommend...
, and partners, we all achieve greater success. At Credence, we support our clients' mission-critical needs, powered by technology...Job Description: Credence is one of the largest privately held technologies services company in the country...
Student Support Team and service providers, including attending Multi-Tier System of Support (MTSS) / Student Services Team... (SST) / Individual Education Plan (IEP) meetings. Execute intervention plans (including Tier 2, Tier 3, 504, BIP, IEP...
Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier... I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support Essential Functions...
Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier... I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support Essential Functions...
monitoring, capacity planning, and health checks. Provide Tier 3 escalation support for complex network issues. Collaborate... configuration and support of wired and wireless networks, firewalls, VPNs, switches, routers, and network monitoring tools to ensure...
), and support of the DOS Enterprise Telecommunications networks for voice and data services nationwide. Epsilon’s team works... or in-house servicing, repairs and/or installations of network components and provide top level (Tier 3) technical support...
queues. Provide Tier 1/2 support for system, account, and access issues. Escalate unresolved issues to senior system... of users, extensions, and voicemail accounts. Troubleshoot Tier 1/2 softphone or client-side voice issues. Coordinate...
checks. Provide Tier 3 escalation support for complex network issues. Collaborate with systems, cloud, and storage teams... and support of wired and wireless networks, firewalls, VPNs, switches, routers, and network monitoring tools to ensure the...
opportunities to broaden technical knowledge. Monitor and manage help desk tickets and incident queues. Provide Tier 1/2 support... accounts. Troubleshoot Tier 1/2 softphone or client-side voice issues. Coordinate with senior telecom engineers...
Work for the IMF. Work for the World. Organizational Background The Information Technology Department (ITD) at the... IMF is more than just a support function; it is a critical catalyst for change. We champion the seamless integration...
Overview: Highlight Technologies is seeking skilled and dedicated Tier 2 Help Desk technicians to provide technical... support to a 24x7x365 center for the Small Business Administration (SBA) IT service center. Responsibilities: o Day-to-day...
outcomes and customer service delivery. The role will review existing Tier 2 solutions to end point device issues and work... infrastructure, end-point capabilities, cloud implementations and support enterprise operations with escalated Tier 3 issues...