Job Description: We have an opportunity for a full-time IT Helpdesk Tier I/II Analyst to join our talented Operations...
Job Description: Job Description: On behalf of our client, we are looking for a Tier II Service Desk Deskside...
Job Description: Job Description: On behalf of our client, we are looking for a Telecom System Administrator to support and analyze the telephone and data communications environments of one of its customers in the Federal Government. ...
to their professional activities and decisions. Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract...
to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need... Operations Technician II – Federal (OSP Fiber Maintenance) ensures maintenance related to network fiber are accomplished...
management processes. Support & Collaboration Provide Tier 2 incident response by troubleshooting escalated issues, restoring... service, and escalating to Tier 3 as needed. Directly assist end users and mission partners with escalated system issues...
to provide Tier I & II problem identification, diagnosis, and resolution for complex IT systems, as well as technical assistance... are preferred in one or more of the disciplines described below where specific skills may include the following: Provide Tier...
to provide Tier I & II problem identification, diagnosis, and resolution for complex IT systems, as well as technical assistance... are preferred in one or more of the disciplines described below where specific skills may include the following: Provide Tier...
voice systems and the call center automation systems. Data Voice Video services include voice system architecture, Tier 4...
Management Manage SOC teams, Tier 1 support, and cybersecurity staff, ensuring training, certifications, and operational...
with A&A and SSP processes, including documentation Technical Support: Experience in Tier 3 and 4 support Development Methodologies...
or general questions. Creating helpdesk request for escalation to Tier II and Tier III technicians. Provide exceptional... and timekeeping through ticketing system. Identify and escalate more complex problem reports or service requests to next tier...
management processes. Support & Collaboration Provide Tier 2 incident response by troubleshooting escalated issues, restoring... service, and escalating to Tier 3 as needed. Directly assist end users and mission partners with escalated system issues...
. Responsibilities: The candidate will obtain and maintain System Administrator and\or Network Administrator II functions and services... (BMC Smart Reporting), tasks, and work orders. Additional Primary Responsibilities: - Support Tier I–III system...
enterprise or custom tools, data aggregation, and analysis tools, including Splunk Ability to provide support in a Tier II IT... Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification Ability...
aggregation and analysis tools, including Splunk Ability to provide support in a Tier II IT operations and maintenance role... and activities, or Master’s degree and 6+ years of experience supporting IT projects and activities DoD 8570 IAT Level II...
, or be able to attain certification in the following: DoD 8570 IAT II and CSSP Infrastructure Support certifications (CompTIA... technical field Desired Certifications: Active CompTIA CySA+ or equivalent certifications covering both DoD 8570 IAT II...
focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure... environment. Essential Job Duties Provide Tier 2 support for escalated technical issues via service desk tickets...
focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure... environment. Essential Job Duties Provide Tier 2 support for escalated technical issues via service desk tickets...
, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud... and troubleshoot tasks using various scripting languages and services · Provide end-user support to customers at the Tier I-III...