KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging... analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support...
) Document tickets providing detailed information that can be handed off to the agency Tier III team • Perform help desk support... and reports using ServiceNow. Coordinate with procurement and asset management teams. Assist the team with taking help desk...
Duties: 1. General IT Support Assisting help desk teams with non-cloud-related technical issues Troubleshooting.... In addition to hands-on tier 3 helpdesk support, this position often mentors junior developers, contributes to architectural...
business objectives. Key Responsibilities: Manages a team of 50+ FTE's who provide Tier I & II support for a major... employees to define performance measures for a help desk/service desk 10 years of experience providing exceptional customer...
business objectives. Key Responsibilities: Manages a team of 50+ FTE's who provide Tier I & II support for a major... employees to define performance measures for a help desk/service desk 10 years of experience providing exceptional customer...