Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate..., and Life Insurance. Tier II Help Desk Agents provide advanced technical support for issues escalated from Tier...
Tier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate..., and Life Insurance. Tier III Help Desk Agents act as senior technical escalation resources, resolving complex and high-impact...
Tier II point of contact for support to resolve Aspen SIS user issues 5. Deliver the highest level of customer service... familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.). 3. Required: 4 years of thorough knowledge of Aspen SIS...
Tier II point of contact for support to resolve Aspen SIS user issues 5. Deliver the highest level of customer service... familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.). 3. Required: 4 years of thorough knowledge of Aspen SIS...
) · Interface with other teams on behalf of the training team to improve processes and relationships · Serve as the Tier II point... within client or other educational settings. · Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT...
to improve processes and relationships 4. Serve as the Tier II point of contact for support to resolve SIS user issues 5... preferred. Required 4 Years · Must have knowledge of Adobe Captivate. Required 4 Years · Help Desk ticket tracking systems...