The role of the Tier II Service Desk Analyst is to provide remote support to end users on a variety of issues... Service Desk Service Level Agreement and other KPI metrics. Duties and Responsibilities (in order of priority): Assures...
Requests. The Tier 1 Analyst is the first contact at the Westinghouse Service Desk and will escalate to Tier II when applicable.... About the role: As a Service Desk Tier 1 Analyst you will provide first level support by resolving IT incidents and Service...