service delivery leader to manage our service delivery on a day-to-day basis and drive continuous improvement together... and analysis to drive service excellence initiatives, and use insights from data to drive product improvements on both customer...
The Performance Management (PM) team is in charge of managing the Key Performance Indicators (KPI) covering service... and report Logistics Performance in terms of Delivery performance, buyer & seller experience on modes of Business as usual (BAU...
What's this role about? This is a unique opportunity to join TikTok Shop as a graduate hire within the Service and Support Center(SSC...TikTok Shop Governance and Experience (GNE) team is a global, mission-driven team dedicated to making our marketplace...
- such as Policy & Governance, Customer Experience & Service Delivery - each rotation carefully chosen to broaden your domain expertise...TikTok Shop Governance and Experience (GNE) team is a global, mission-driven team dedicated to making our marketplace...
of programs that shape the long-term vision of TikTok Shop's marketplace. Responsibilities - Program Management: Plan, execute... Coordination: Work cross-functionally with teams such as product, operations, compliance, customer service, and marketing to align...
, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery.... - Own and independently deliver end-to-end QA programs from scoping, planning, execution, to delivery. Initiate, lead...