Overview: Workforce Real-Time Analyst – Customer Care Remote Work shift: 1:00 Pm to 9:30 PM Tuesday - Saturday... Monitor, NOC Real Time Displays, Enterprise Platform, Spectrum Real Time Display and Voice Tone Analyzer · Compile...
leverages real-time and historical data to provide analysis, recommendations, and updates to Customer Care leaders... their performance and escalating issues when anomalies arise. This team member will also support real-time visibility into customer...