, and ensure optimal routing of all contact types. About the Team: As a Contact Routing Lead for Workforce Management (WFM... understanding of contact center operations, contact routing principles, strong program management skills, ideally within an agile...
with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). Lead structured... and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through...
, with a significant focus on workforce management within a contact center environment, including direct support of Quality, contact... understanding of contact center operations, quality programs, customer survey best practices, and strong program management skills...
, growth-oriented, and time-critical environment Have the drive to learn and master DISH’s workforce management (WFM... Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the...
, growth-oriented, and time-critical environment Have the drive to learn and master DISH’s workforce management (WFM... Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the...
control, and data stewardship. Required Qualifications 5+ years in Workforce Management within contact centers...)- Remote is OK Experience: 5+ years Employment Type: Contract About the Role We're seeking a Workforce Management...
. You will also own global contact forecasting, workforce planning, and SLA protection, ensuring the right teams are staffed at the right..., and business priorities. 2. SLA Management, Capacity Planning & Workforce Optimization Own SLA attainment across all vendor...
Overview: Frank Gay Services is seeking a driven and dependable CSR Contact Center Manager to help lead our high... understanding of call center technology, CRM tools, and workforce management systems. Strong interpersonal, communication...
, configuration, and integration of Cisco/WebEx Contact Center with Salesforce Service Cloud to improve routing, case management... management, training, and communication. More about you: 7+ years in a B2B2C Customer Contact Center environment. 3+ years...
platforms. Ensure seamless integration of contact center platforms with CRM (Salesforce), workforce management (WFM), quality... for enterprise telephony, VoIP, SIP trunking, SBCs, IVR, and contact center platforms. Lead design and deployment of CCaaS and UCaaS...
transformation, customer experience, digital enablement). Design target operating models for contact centers and service functions..., including channel strategy, organizational structure, capability enablement, and governance. Lead diagnostic assessments...
on… What you’ll do in the role: Manage complex processes and/or support significant process management/project efforts Lead...We’re seeking someone to join our team as a Director on the Wealth Management Operations Vendor Management team...
capabilities including payments orchestration, tokenization, wallets, APM integrations, authorization routing, and service..., and API performance. Lead optimization initiatives using experimentation frameworks, telemetry, and machine-learning-driven...
execution in a high-volume environment. Familiarity with ITIL concepts (incident/request management). Experience in workforce... Desk Operations Lead is a key member of the NBS Service Desk, responsible for leading day-to-day Credit support operations...
with architectural designs, enterprise standards, and long-term technology roadmaps. Contact Center, Voice & Network Leadership Lead... the design and evolution of IP Telephony, Contact Center, and VoIP solutions including ACD, IVR, CTI, SIP, call routing...
, MedDocs, and related call center and case management technologies. Responsibilities include but are not limited to: Lead... and refine end to end Medical Information workflows including case routing, prioritization, SLA management, escalation paths...
. We are seeking a Google Contact Center AI (CCAI) Developer / Technical Lead to design, build, optimize, and operate enterprise-grade..., entity modeling, and routing logic Tuning & Optimization Lead NLU tuning and optimization efforts across production bots...
management and automation Proven ability to build and manage workflows, nurture strategies, and lead/contact routing systems..., and product to optimize all community marketing tools and systems - internal and external Own technical side contact management...
. Architect Quality Management (QM), Workforce Management (“WFM”) / Workforce Engagement Management (“WEM) Own the end-to-end..., and life-safety requirements. Contact Center & CX Architecture Act as the architectural lead for enterprise contact center...
operations of the Department Name department Help lead the team in their daily processes and procedures Assist... with preparation of laboratory specimens for analysis and testing Oversee routing of specimens to their respective prep areas...