The Workforce Management Real-time Analyst (WFM RTA) is responsible for effectively managing call volume routing..., representative statuses, making real time staffing and routing adjustments to meet volume requirements, adherence metrics that meets...
Job Summary: The Workforce Management Real-Time Analyst (WFM RTA) is responsible for effectively managing call volume... routing, representative statuses, making real time staffing and routing adjustments to meet volume requirements, adherence...