Job Summary: The Transition Service Delivery Manager is responsible for the end-to-end transition into service, ongoing governance, monthly reporting, and continuous improvement of IT service delivery. This role ensures predictable perfor...
Job Summary: The Helpdesk Lead provides daily leadership for the Level 1 Helpdesk, ensuring service level agreement (SLA) attainment, operational consistency, and a high-quality customer experience. This role drives performance, escalatio...
Job Summary: The Desktop Specialist provides frontline, in-person technical support to users, addressing hardware, software, and network issues. This role involves troubleshooting, device management, and coordination with other IT teams t...
Job Summary: The Helpdesk Specialist provides Level 1 technical support to a user base of approximately 2,500 individuals through various channels, including phone, chat, email, and a ticketing system. The primary focus is on resolving is...