Career Area Retail Specialist Job Description Provides lead support in the customer contact center. Responsible... for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction. Number of Positions Remaining...
ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution.... Job Summary AXS is seeking a Customer Care Representative to join our team in Frisco, TX and Scottsdale, AZ. You must be able...
for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries..., with a proven track record of originating relationships and closing large, complex Contact Center/BPO and BPaaS deals. These senior...
for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries..., with a proven track record of originating relationships and closing large, complex Contact Center/BPO and BPaaS deals. These senior...
maintains and enhances organizational quality standards, and collaborates with the VP of the contact center to enhance customer... measures to identify and resolve contact center customer issues, ensuring compliance with company policies and KPI...
this job This job is a member of the Contact Center - Reporting and Analytics Team within the Customer Operations and Excellence organization... performance tracking. Leverages Advanced Analytics (AI and ML) to make smarter decisions that lead to improved customer...
which will include automation and data-driven intelligence to drive transformative customer experiences. As a key member of our Contact.... Architect modern contact center solutions using Microsoft Contact Center Platform, Dynamics 365 Customer Service, D365 Copilot...
excellence. We are seeking talented and experienced Senior/Lead Contact Center AI & Machine Learning Analysts to join our team... Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Job Description: Contact Center AI & Machine...
of resources. Collects and analyzes contact center statistics for overall performance, and customer service metrics. Manages team... in customer service. 2+ years leading, coaching and development of front-line employees. Experience in a contact center...
We are seeking a seasoned Product Manager to lead the strategic migration of our legacy contact center platforms (e.g... of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic...
within Signature Success is looking for a driven Customer Success Manager, Director to serve as a primary point of contact... you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans...
about our product, our people, and our shared success. We're seeking a Director HR Business Partner to shape our global Customer..., PX HRBP, Aircraft, you will serve as a trusted advisor to the Sr. Director Customer Operations, and work alongside...
both technical and commercial elements, becomes lead contact for customer for balance of project order. Validates a project schedule..., project team monitoring, schedule reporting and issue resolution. Lead the closeout of the customer's project to include...
before escalation to lead/manager Troubleshoot customer situations/escalations to positive outcomes Support CSM team... solutions, we are creating a future where technology drives business value and inspires extraordinary results. Senior Customer...
matter expert, and a first point of contact and lead for a group of Customer Service Specialists CBS. This position acts... for Customer Service Specialist CBS; performs as a team lead. Strong communication and leadership skills. Subject matter expert...
, aligned with organizational goals and customer experience objective. Team Leadership Lead, coach, and mentor a team... (Customer Satisfaction), NPS (Net Promoter Score), retention rates, and first-contact resolution metrics. Ability to track...
, aligned with organizational goals and customer experience objective. Team Leadership Lead, coach, and mentor a team... (Customer Satisfaction), NPS (Net Promoter Score), retention rates, and first-contact resolution metrics. Ability to track...
Project Management & Execution Lead cross-functional efforts to activate and implement customer programs, ensuring alignment... satisfaction metrics. Customer Engagement & Requirements Gathering Act as the primary point of contact for customers regarding...
that better serve the property industry. Job Description: As a Manager, Customer Experience, you have a passion for service... excellence and are ready to lead a team of front-facing company representatives who liaise between our clients and their current...
The Partnerships-Customer Accounts Specialist plays a key role in the development and management of Sunoco partnership... and Responsibilities: Lead the development and execution of partner campaigns across all marketing channels at national, regional...