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Keywords: Customer Success Lead, Location: Somerville, MA

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Customer Success Lead

can be done today, we're all about getting it done today. What is this role like? Customer Success Lead is the leader... and manager of our global team of customer success and client-facing account managers, and ultimately owns the P...

Company: Topsort
Location: Somerville, MA
Posted Date: 05 Jul 2025

Strategic Customer Success Manager

Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges... experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role...

Company: MongoDB
Location: Boston, MA
Posted Date: 16 Jul 2025

Customer Success, Senior Associate Ambulatory Surgical Centers

for all. The Opportunity: Join athenahealth’s Customer Success team in a new & exciting dual-role—part trusted client advisor... for client success, healthcare technology, and cross-functional leadership. The Customer Success Organization is focused...

Company: Athena Health
Location: Boston, MA
Posted Date: 11 Jul 2025

VP, Customer Success

strategies). Lead as an ambassador for the customer success function and regularly promote the value delivered to clients... and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build...

Company: Forrester
Location: Cambridge, MA
Posted Date: 04 Jun 2025

Senior Manager - Customer Success (Technical Team)

and strategic Sr. Manager, Customer Success Engineering, to lead our team of high-performing post-sales technical professionals.... This individual will be responsible for driving customer outcomes, implementation success, and technical product adoption through...

Company: Freshworks
Location: Boston, MA
Posted Date: 28 May 2025

Manager II, Customer Care - Payments

for customer satisfaction and championing the customer experience Success operating independently and navigating competing...? As a Customer Care Manager II, you will actively manage a team of agents and managers for the Payments campaign. You are responsible...

Company: Toast Inc
Location: Boston, MA
Posted Date: 18 Jul 2025
Salary: $95000 - 152000 per year

Manager, North America Customer Operations

Manager of Customer Operations will also be a key contributor in strategy development as well as lead channel specific... and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION: The Manager of Customer...

Company: New Balance
Location: Brighton, MA
Posted Date: 16 Jul 2025

Assistant Manager: Customer Experience

, and respectful. What You’ll Do In partnership with the Store Manager, model and lead a customer-first selling culture through...-quality assortment at a great value you won’t find anywhere else. And, while diversity of product is critical to our success...

Company: World Market
Location: Somerville, MA
Posted Date: 16 Jul 2025

Sr Associate, Customer Experience, Boston, MA

. This role combines deep expertise in customer journey mapping, service blueprinting, and change management to lead the design...Sr Associate, Customer Experience, Boston, MA Country: United States of America Your Journey Starts...

Company: Santander
Location: Boston, MA
Posted Date: 15 Jul 2025

Specialist, Customer Experience Programs

customer email programs. This role ensures email coordination, alignment with customer success objectives, and effective... and stakeholder approvals to deployment and performance analysis, working cross-functionally with Product, Marketing, Customer Success...

Company: Klaviyo
Location: Boston, MA
Posted Date: 09 Jul 2025
Salary: $68000 - 102000 per year

Senior Program Manager, Voice of Customer

Opportunity: Chewy is seeking a Senior Program Manager, Voice of the Customer to lead and drive one of our VoC... scalable solutions that enhance customer satisfaction, this role is for you. Responsibilities: Lead cross-functional teams...

Company: Chewy
Location: Boston, MA
Posted Date: 29 Jun 2025

Head of Customer Marketing

customer stories into programs that fuel go-to-market success. You'll lead customer initiatives that support product launches...You'll build and lead Klaviyo's customer marketing function, spotlighting customer successes and scaling programs...

Company: Klaviyo
Location: Boston, MA
Posted Date: 18 Jun 2025

Sr. Specialist, Customer Experience Strategy

will partner with Analytics, Product Management, Customer Success Managers, Onboarding Specialists, and Product Marketing to deeply... adoption behaviors at scale. These customer behaviors should lead to ROI for the customer and retention and expansion outcomes...

Company: Klaviyo
Location: Boston, MA
Posted Date: 11 Jun 2025

Principal, Customer Insights Strategy

As Principal, Customer Insights Strategy, you will lead efforts in understanding and measuring customer listening... data into strategic insights to drive digital customer success strategies. This role will play a key part in capturing the...

Company: Klaviyo
Location: Boston, MA
Posted Date: 11 Jun 2025

Sales Customer Representative (Remote)

to follow a proven system of success The ideal candidate is self-motivated and can work from their home either part-time... available NOTE: No agent's success, earnings, or production results should be viewed as typical, average or expected. Not all agents...

Location: Boston, MA
Posted Date: 03 Jul 2025

Full Stack Engineer - Team Lead

. Your ability to navigate these interfaces will play a vital role in the success of our initiatives and customer relationships.... Participate in and lead high-level design and architecture discussions. Interface with customer-facing teams...

Company: Earnix
Location: Boston, MA
Posted Date: 21 Jul 2025

FOOD UNIT LEAD

We are hiring immediately for a full time FOOD UNIT LEAD position. Location: Capital One Cafe - 711 Boylston Street... and are always welcome to reapply. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey...

Company: Compass Group
Location: Boston, MA
Posted Date: 21 Jul 2025
Salary: $23 - 24 per hour

Lead - Content Creation

experiences that fuel our sales, partner, and customer success teams. Key Responsibilities: Collaborative Curriculum Design.... At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise...

Company: Freshworks
Location: Boston, MA
Posted Date: 19 Jul 2025
Salary: $122400 - 175950 per year

COFFEE UNIT LEAD (FULL TIME)

We are hiring immediately for a full time COFFEE UNIT LEAD position. Location: Capital One Cafe - 711 Boylston Street... for all is what drives our success - we invite you to start your journey with us today! Eurest is recognized worldwide for standards...

Company: Compass Group
Location: Boston, MA
Posted Date: 19 Jul 2025
Salary: $23 - 25 per hour

Public Relations Lead

insights into compelling narratives, and spotlight customer success stories that demonstrate Klaviyo's impact. You'll...) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the...

Company: Klaviyo
Location: Boston, MA
Posted Date: 18 Jul 2025
Salary: $112000 - 168000 per year