Lead, Incident Management Process will play a pivotal role within the Enterprise Service Management (ESM) office... that can be leveraged to modernize incident management. Lead periodic reviews and health checks of the process to ensure...
: In partnership with the Security Incident Response team, lead after-action reviews to evaluate communication effectiveness... the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing...
: In partnership with the Security Incident Response team, lead after-action reviews to evaluate communication effectiveness... the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing...
to lead data mining and analytics efforts across all core IT Service Management process areas. This role will play a pivotal..., and maintain models for ITSM datasets for all process areas Partner with Service Management and Operations teams to identify data...
and leverage ITIL-aligned tools such as ServiceNow for incident, change, and problem management. Provide thought leadership on SAP...: As a Senior Manager in SAP SD/OTC and Service Management, you will lead complex, cross-functional SAP initiatives that drive...
: Develop and enhance ITSM processes (Incident, Change, Problem Management) Monitor service delivery to meet SLAs and resolve...Job Title: ITSM Lead Location: Atlanta, GA Experience: 6-10 Years Employment Type: Full-Time Key Responsibilities...
: Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat..., marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust...
: Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat..., marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust...
,AppDynamics,Major incident management,Microservices,MongoDB,MS SQL Server,MSBI-SSRS,MySQL,AS/400,Asp.net,PostgreSQL,PowerBI...,Problem Management,Python,React,ServiceNow ITSM,Shell Scripting,Splunk,Azure Cosmos DB,SpringBoot,Azure DevOps,Tomcat-Apache...
, RPGLE, and SQLRPGLE Preferred Skills & Qualifications Experience with ServiceNow for help desk support Familiarity... with Clarity project management tool Knowledge of Agile methodologies and tools like JIRA Day-to-Day Responsibilities Provide...