delivery based on the ITIL process framework. Coordinate various teams, including service desk, helpdesk, infrastructure..., vendors, and business users, for seamless service delivery. Engage with customers to understand Service Level Agreements...
service end-to-end delivery in a proactive manner versus a reactive one Execute a client touch point strategy to mitigate... (AFP) for fiscally responsible and delivering to the Service Level Agreement (SLA), thus avoiding penalties Run a daily...
and manage a team of IT professionals responsible for infrastructure services. Develop and implement service delivery strategies.... Oversee incident management to ensure timely issue resolution. Conduct service delivery reviews and drive necessary...
projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.... Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business...
the Sales Intermediary hotlines for Client Service Department and deliver efficient and effective client service... activities with key drivers focused on quality, timeless and efficiency Responsibilities Ensure all Client Service activities...
the Sales Intermediary hotlines for Client Service Department and deliver efficient and effective client service... activities with key drivers focused on quality, timeless and efficiency Responsibilities Ensure all Client Service activities...
. Job Description: Responsible for ensuring all Customer Services activity is managed within agreed service level and turn-around-time (TAT...) and to a high standard of service quality. Deliver quality customer service and handle enquires or complaints through letters...
and opportunities with CS Manager and department head Acts as a trainer in client service staff training, shares experiences.... Work with client complaint team to manage client complaint handling and provide input for service improvement and risk...
About the role We are seeking a highly motivated and experienced Contract Manager / Account Manager to join our team.... This full-time role is responsible for managing client accounts and ensuring the smooth and efficient delivery of our cleaning...
caliber professional to join our department as End User Services Manager. Principal responsibilities Manage end user... to delivery risk, define preventive actions or corrective measures and timely escalate major project risks and issues...
to ensure smooth service delivery. To liaise and partner with external parties at respective estates, including but not limited...The Job To coordinate a service project funded by The Kadoorie Charitable Foundation to create a mind-friendly...
A leading global provider of healthcare solutions is seeking an experienced Assistant Service Manager to support its... to join a dynamic team and contribute to high-impact service delivery in the medical field. Client Details Our client is a global...
A leading global provider of healthcare solutions is seeking an experienced Assistant Service Manager to support its... to join a dynamic team and contribute to high-impact service delivery in the medical field. Client Details Our client is a global...
Job Description: The Company Our client is a well-established asset manager that has been operating in Hong Kong... for over 10 years. This position supports the Sales team by providing exceptional client service to institutional investors...
We are seeking an experienced and dynamic Transformation Senior Manager to join our Broker Service Team. In this role... Initiatives: Lead the implementation of digital solutions to enhance service delivery and operational efficiency. Streamlining...
Our client, a leading financial services company in Hong Kong, is seeking a skilled Project Manager on a 12-month...: Manage end-to-end delivery of digital projects (e.g., mobile banking apps, digital claims platforms, robo-advisory tools...
Dun & Bradstreet, a global leader in commercial data, analytics, and insights, is seeking a Product Manager to focus... onboarding to ongoing operations. 3. Drive compliant product delivery and cross-functional collaboration: Lead cross...
We are currently seeking a high calibre professional to join our team as a Programme Manager. The Programme Manager... will be accountable for the end to end management and delivery of 'change' for key Securities Services clients in Asset Owner & Management...
with over 360 service centres spreading over the territory of Hong Kong. [REF: DH(HR)/HRM(PS)/HRD/CT] Location: Sheung Wan... daily operation of the provident fund schemes, monitoring of the performance of the service providers and preparation...
, pipeline management, and client engagement initiatives; Champion cross-functional collaboration to enhance service delivery.... This role is pivotal in driving operational excellence, revenue growth, and service innovation, while ensuring alignment...